SHIPPING & RETURNS

Where your order ships from
Orders are dispatched from Japan, Hong Kong or mainland China, depending on the piece. UNHOME is a French-registered business but holds no stock in France. The origin is shown on each product page.

Preparation and transit
Orders are prepared within seven (7) working days. Transit time is shown at checkout and depends on your country and the service selected. All estimates exclude time spent in customs, which we cannot control. Every order ships with tracking. You receive the tracking number by email as soon as the parcel leaves.

Pre-orders
Some pieces are sold as pre-orders, which is stated on the product page. The expected dispatch date is given before you order and repeated in your confirmation. If that date moves, we email you, and you can cancel for a full refund any time before dispatch.

Import duties and taxes
Your order is shipped from outside the European Union. Depending on where you are, you may have to pay import VAT, customs duties and a clearance fee before the carrier releases your parcel. These charges are set by your country's customs authority, not by UNHOME, and they are payable by you in addition to the price and the shipping cost. We declare the true value of every parcel. We do not mark shipments as gifts and we do not under-declare. If a parcel is refused at customs and returned or destroyed, the outbound and return costs are deducted from any refund.

Large and made-to-order pieces
The ZERO CHAIR and other made-to-order pieces are crated and shipped as freight, quoted individually to your address, with duties and clearance included in the quotation where possible. Contact us through the ENQUIRE form for a quotation.

Returns
You have 14 days from delivery to change your mind. Write to contact@unho.me with your order number before the deadline, then send the piece back within 14 days of that message. Returns go to XXX. Return shipping is at your expense, and international return postage can be expensive, so please factor that in. Use a tracked service: we cannot refund a piece that does not reach us. For low-value pieces we may simply refund you without asking for the piece back. Pieces must come back unused, complete, and in their original packaging. Once the return arrives, or once you send us proof of dispatch, we refund everything you paid including the standard outbound shipping, within 14 days, to your original payment method. Cannot be returned: made-to-order pieces, and cosmetics whose seal has been broken.

Damaged or incorrect pieces
Photograph the packaging and the piece before unpacking further, and email contact@unho.me within seven (7) days. We will replace it or refund you in full, and we cover the return cost in this case.