HELP

Where do you ship from?
Japan, Hong Kong or mainland China, depending on the piece. The origin is listed on every product page.

Do you ship worldwide?
Yes, with a few exceptions where carriers do not operate. If your country is not available at checkout, write to contact@unho.me

Will I have to pay customs charges?
Possibly. Orders ship from outside the EU, so import VAT and duties may apply on arrival, payable by you. See Shipping & Returns.

How long will my order take?
Seven working days to prepare, then transit depends on your country. Customs delays are outside our control.

What does pre-order mean?
The piece is not in stock yet. You pay now and we give you the expected dispatch date before you order. If that date moves, we tell you, and you can cancel for a full refund any time before it ships.

Can I track my order?
Yes. You receive a tracking number by email when the parcel leaves.

How do I buy the ZERO CHAIR?
It is made to order. Use the ENQUIRE button on the objects page and we will send you a quotation including crating, freight and customs for your address.

Can I change or cancel my order?
Write to contact@unho.me as soon as possible. If it has not shipped, we can usually cancel it. Once it has shipped, the 14-day right of withdrawal applies instead.

Can I return something?
Yes, within 14 days of delivery, at your own cost. Made-to-order pieces and unsealed cosmetics are excluded. Full details in Shipping & Returns.

My parcel arrived damaged.
Photograph everything and email contact@unho.me within seven days. We will replace or refund it, and we cover the return cost.

Do you sell wholesale, or to galleries and shops?
Write to contact@unho.me with some detail about your space.

Something else
contact@unho.me. We answer within five working days.